Accessibility First: Designing Housing Search Tools for People with Disabilities

Sep 30, 2025

apartment locator software

Why Accessibility Matters in Housing Search

For millions of Americans with disabilities, finding safe and affordable housing goes beyond cost; accessibility is essential. According to the U.S. Department of Housing and Urban Development (HUD), barriers in both the physical world and digital platforms can prevent people from finding housing that meets their needs. 

That’s why designing housing search tools with accessibility at the forefront isn’t just good practice – it’s a necessity. By removing barriers, agencies and property providers can ensure fair housing access, comply with federal requirements, and better serve their communities. 

The Challenges People with Disabilities Face in Housing Search

People with disabilities often encounter unique hurdles when navigating traditional housing platforms:

  • Lack of accessible listings: Many sites don’t highlight ADA-compliant units, leaving renters unsure about accessibility. 
  • Complex navigation: Non-intuitive design and missing accessibility features can exclude users who rely on screen readers or keyboard navigation. 
  • Limited filtering options: Without detailed search filters, it’s difficult to identify units with essential features like roll-in showers, wider doorways, or elevator access. 
  • Limited human support: Some renters benefit from direct assistance. The Emphasys Housing Locator offers a dedicated call center, where trained staff help renters find accessible units, answer questions, and guide them through the search process. 

These challenges limit choice and disproportionately affect renters who already face tighter budgets and fewer housing options. 

    How Emphasys Housing Locator Supports Accessibility

    1. ADA-Compliant and Inclusive Design

    The Emphasys Housing Locator is built with ADA-compliant websites that meet accessibility standards outlined by the Americans with Disabilities Act. This ensures individuals using screen readers, magnifiers, or alternative input devices can fully navigate the site.

    2. Advanced Accessibility Filters 

    Users can filter listings for features like:

    • Wheelchair accessibility
    • Grab bars and roll-in showers
    • Elevator access
    • Step-free entryways

    This level of detail helps renters quickly identify units that truly meet their needs.

    3. Multilingual Access

    Accessibility extends beyond physical needs. With multilingual housing search options, EHL ensures non-English speakers including those who rely on translated accessibility tools have equal access to housing opportunities.

    4. Training and Support for Agencies

    The Emphasys Housing Locator also provides ongoing training and awareness for agencies, ensuring staff understand both the importance of accessibility and how to use the locator’s tools effectively. This helps agencies stay compliant while promoting equitable service delivery.

    The Broader Impact of Accessible Housing Search Tools

    By prioritizing accessibility, housing agencies can:

    • Promote equitable access to housing opportunities
    • Strengthen compliance with HUD guidelines and Fair Housing laws
    • Support diverse renter populations, from seniors to veterans to people with disabilities
    • Build trust and credibility with both renters and landlords

    Resources like the National Council on Independent Living emphasize how digital accessibility can expand opportunities and improve equity for people with disabilities.

    Emphasys Housing Locator: Accessibility at the Core

    The Emphasys Housing Locator isn’t just a listings platform — it’s a holistic solution that puts accessibility first. From ADA-compliant websites to advanced search filters and multilingual capabilities, EHL ensures agencies deliver inclusive housing services.

    Beyond accessibility, EHL offers integrated solutions like Rent Reasonableness, Disaster Response tools, and Waitlist Management to help agencies manage housing services more effectively.

    Whether your agency manages Housing Choice Vouchers, Tax Credit properties, or HUD 811 programs, EHL provides the tools to improve outcomes for people with disabilities and beyond.

    Accessibility isn’t just about renters service providers play a vital role in connecting people with the right housing. With Emphasys Housing Locator, providers can search using special needs filters designed to identify units that meet the needs of harder-to-house populations. Filters include categories such as Blind/Visually Impaired, Deaf or Hard of Hearing, Frail and Elderly, Persons with Developmental Disabilities, and Persons with Physical Disabilities.

     

    Frequently Asked Questions

    1. What makes a housing search tool accessible? 

    An accessible housing search tool includes features like ADA-compliant design, screen reader compatibility, intuitive navigation, and filters for accessibility-related unit features.

    2. Why is accessibility important in housing search platforms?

    Accessibility ensures individuals with disabilities have the same opportunity to find housing as anyone else. It also helps agencies meet Fair Housing Act and HUD compliance standards.

    3. Can Emphasys Housing Locator filter by specific accessibility features?

    Yes. The Emphasys Housing Locator includes filters for mobility features like roll-in showers, wider doorways, and step-free access, making searches more precise and effective.

    4. Does Emphasys support agencies in training staff on accessibility?

    Yes. EHL provides training and support so agencies can ensure staff understand accessibility tools and promote their use.

    5. Is Emphasys Housing Locator ADA-compliant?

    Yes. All platforms are designed with ADA compliance in mind, ensuring inclusive and equitable access for all users.

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